Welcome to my Virtual Resume
Explore and enjoy
Bio
From a young age, I’ve always had a sense of motivation and passion driving me forward. Whether it’s exploring unique opportunities, learning additional skills, or meeting new people, I bring these values to every experience throughout my life on a personal and professional level. To learn more about me, keep exploring my site or reach out directly.
Professional Experience
Background & Expertise
April 2017 - Current
Virtual Assistant
IvyLinks Virtual Assistant Services | Philadelphia, PA
Helping small business owners expand their online presence through social
media management, website design and management as well as various
digital marketing/ customer support services.
Social Media Management
Website Design & management
Creation of custom social media content (Facebook banners, Instagram content)
Video and Photo editing
Administrative support
Newsletter design
Business Literature Design (business cards, flyers etc)
Logo Design
Bookkeeping
E-commerce (Shopify)
I have worked with clients with various businesses such as a body painter, event, planner, homeopathic nutritionist, commercial painter, CPR Instructor, and Producer. See the Virtual Assistant Portfolio page for samples of work.
Other responsibilities:
Answering and directing phone calls, emails, and other correspondence
Scheduling and coordinating meetings, appointments, and travel arrangements
Conducting research and compiling data for various projects
Creating and editing documents, reports, and presentations
Managing and updating social media accounts and websites
Handling financial and accounting tasks, such as invoicing and budget tracking
Providing general administrative support as needed
May 2021 - April 2023
IT Support
Cigna Insurance Company | Philadelphia, PA
As an internal IT Support Specialist at Cigna, I was responsible for assisting colleagues with technical issues or questions relating to computer hardware or software devices. My duties include taking phone calls from customers or communicating with them through messaging platforms (WebEx, Outlook), helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
Other duties include:
Handling customer technical support cases through phone and ticket system.
Updating colleagues with best practices for persistent and non-persistent devices.
Trouble-shooting issues with hardware such as printers, docking stations, laptops, thin clients and other peripheral devices
Trouble-shooting issues with virtual desktop interfaces using director and cloud monitor. Virtual workstations supplied by Citrix.
Achieving resolution through collecting relevant data, identifying and evaluating options and suggesting a course of action.
Maintain client confidence by keeping their information confidential
Preparing reference material for users by drafting operation instructions
Maintaining system functionality by testing computer components
Installing applications using companies' internal app portal
Improving existing programs by providing feedback to update internal knowledge-based articles.
Use of Active Directory to unlock internal accounts and check for global groups necessary for certain accesses.
Use of Okta platform for SSO management and Multi-factor Authentication Enrollment
Use of internal password management tool to reset/unlock different accounts on various domains.
Use of remote desktop to assist with troubleshooting.
Basic Microsoft office troubleshooting for all applications.
Experience using Host on Demand systems and configuring Bluezone sessions
Trouble-shooting network issues with Wireless access points (aruba & meraki devices) and VPN's.
February 2021 - May 2021
TechWorks - Experiential and Project-Based IT Support Training Initiative
JobWorks Education & Training Systems | Philadelphia, PA
▪ Excelled within an intensive 250+ hour training program that builds relevant and immediately applicable IT support skills through a wide-ranging and innovative curriculum
▪ Received one-on-one mentorship from an expert IT professional and tech entrepreneur who has more than 15 years of technology support experience
▪ Earned 2 industry-aligned certifications, including CompTIA IT Fundamentals and IBTA Business Communication; pursuing the CompTIA A+ and CompTIA Cloud Essentials credentials
▪ Immersed in and acclimated to a results-driven and customer-focused organizational culture, which includes high-performance expectations, rigorous standards, and a team-based approach
▪ Absorbed a wide ranging and relevant IT support curriculum, including break/fix, hardware installs and repair, OS support & installation, networking, security, mobile devices, virtualization and more
▪ Recognized as a top-performing technician trainee who maintained a near perfect attendance and punctuality record, and passionately dedicated 25+ hours of extra study time after class each week
Skills
What I’ve Learned
IT Skills
▪ OS installs/repair/admin
▪ Command line tools
▪ Virtualization & cloud computing
▪ Linux, MacOS, Windows 7,8,10
▪ Mobile OS support
▪ Network security
▪ User management
▪ Troubleshooting theory
▪ Hardware repair/installs
▪ Coding fundamentals
▪ Installation & Setup: Created a robust home lab by designing systems, purchasing all supplies and components, building desktops, installing OS, and troubleshooting issues
▪ Troubleshooting & Support: Assisted those in the community, family members, and colleagues with their home and work technology through a wide range of technical support and repair
Virtual Assistant skills
Created forms and gathered data from clients.
Customer Service
Learned various software to increase productivity:
Asana
Wrike
Salesforce
Canva, adobe express
Google Forms, typeform
Quickbooks
Shopify
Prinftul
Website design - Wix, Wordpress, GoDaddy
Eventbrite
Vistaprint
Calendly
Adobe, nitro, and more
Have proficient experience using all Microsoft 2013 and 365 applications as well as G suite tools and applications.
Other Skills
Supervising
Training Development and Implementation
Strategic planning
Public speaking
Hiring, interviewing, and posting job descriptions on job sites
Writing curriculum
Project management
Scheduling and calendar management
Correspondence
Data entry
Internet research
Creating surveys to gather data